Question 1

What is a Japanese soufflé?

Accepted Answer

A jiggly, cloud-light pancake whipped with airy egg whites and cooked low and slow. We bake each one to order, so every plate arrives warm and wobbly.

Question 2

How long does an order take?

Accepted Answer

Fresh soufflés are made to order in about 12–15 minutes. Drinks and other items are usually ready in 5–8 minutes. You can pre-order ahead in the app for an exact pickup time.

Question 3

Where are you located?

Accepted Answer

Herzl 27, Tel Aviv. Tap Visit Us in the menu for one-tap navigation in Google Maps or Waze.

Question 4

Do you have vegan or gluten-free options?

Accepted Answer

Yes — several drinks and a few menu items are vegan or gluten-free. They are marked on each product card. Ask our team in store and we'll guide you.

Question 5

How does Fluffy Rewards work?

Accepted Answer

You earn points on every order, unlock tier perks (Friend, Lover, VIP, Legend), and receive a birthday gift. See the Rewards screen for your balance and history.

Question 6

Can I pre-order for a future time?

Accepted Answer

Yes. At checkout choose Pickup later, pick a slot during our opening hours, and we'll have your order ready when you arrive.

Question 7

What are your opening hours?

Accepted Answer

Sunday–Thursday 09:00–19:00, Friday 09:00–15:00, closed on Saturday.

Question 8

How do referrals work?

Accepted Answer

Share your personal code from the Invite Friends screen. Your friend gets 10% off their first order; you receive bonus points after their first visit.

Question 9

Can I pay with a card?

Accepted Answer

Yes — we accept all major cards in store. The app supports pre-ordering with payment at pickup.